Shipping policy

We’re committed to delivering your fluffy, colorful marshmallows quickly and safely. Please read the details below to understand how we handle shipping, processing, and tracking.

Order Processing Times

Once your order is placed, our team carefully prepares it to ensure freshness and quality. Orders are typically processed within 1–2 business days. Please note that we do not process orders on weekends or U.S. holidays. Orders received after 5 p.m. EST will begin processing the next business day.

Domestic Shipping

We currently ship exclusively within the United States. We do not deliver to PO boxes or territories outside the continental U.S.

We offer standard shipping options for domestic orders:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 1–3 business days

Shipping times are estimates and may vary slightly depending on your location.

Shipping Costs

Shipping costs are calculated at checkout based on your selected shipping method:

  • Free Standard Shipping for orders over $50
  • Flat-rate or calculated shipping for orders under $50

Please note that all applicable taxes are included in your order total. There are no additional import fees for domestic shipments.

Returns, Changes, and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible. We do our best to accommodate changes before your order ships.

For lost, damaged, or incorrect shipments, please reach out to our support team immediately so we can resolve the issue. For full details on returns and refunds, please refer to our Refund Policy.

Service Interruptions

Occasionally, orders may be delayed due to circumstances beyond our control, such as weather events or shipping carrier delays. While we cannot control these factors, we always aim to keep you updated and informed.

Order Tracking

After your order ships, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment and get estimated delivery updates. If you experience any issues with tracking, please contact our customer support team.

We strive to make your Veintenolaria experience as smooth and sweet as our marshmallows. Thank you for shopping with us!

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